Frequently Asked Questions

Warranty differs from product to product. Gold Vermeil and Sterling Silver gets a 5 year warranty with Gold Vermeil getting unlimited replating during the period. Pearls, Stones and Oxidized Jewelry get a 2 year warranty. Regular Gold Plated products get a 6 month warranty. Please do refer to our Warranty page for more warranty coverage and other detailed information.

Please contact us via info@ophion.me for all your warranty claims.

Absolutely! We are more than happy to accommodate your needs even after the warranty period is over. Just email us at info@ophion.me for any assistance you may require pre or post purchase.

Fading of gold plated jewelry is natural and is to be expected during the lifetime of the product. At Ophion we offer free replating of Gold Vermeil products while also accommodating replating of other products at the customers behest.
However, in order to increase the gold plating life span, following our Care Guides may help you!

No, neither Pearls nor Stones from Ophion will fade or peel. We use high grade stones and natural freshwater pearls along with durable seashell pearls as our raw materials. Should you face any such issue, please do reach out to us at info@ophion.me

If you have acidic or reactive skin, we highly suggest you to go for non gold plated products such as Sterling Silver, Stainless Steel, Solid Gold or hypoallergenic PVD plated jewelry.
As skin acidity varies from person to person, we cannot provide a definitive answer. As a general rule of thumb, if you have slightly acidic skin, then you can get away with wearing most jewelry products for a few hours per day although the lifespan of these items maybe shortened. On the other hand, besides Surgical Steel and Solid Gold, highly acidic skin will react to anything including Stones.

In a normal course of life for Sterling Silver jewelry you may or may not experience tarnishing. While you can do all your regular activities including running, swimming etc. repeated exposure to harmful chemicals or acidic skin may cause silver to darken. This is because Sterling Silver is an alloy of 92.5% Silver (denoted by 925) and 6.5% Nickel or Copper. Of this make up Sterling Silver is non-reactive and hypoallergenic but the Copper or Nickel may react.

Unfortunately, at the moment we only ship within U.A.E.

Our partners at Aramex will be handling all the handling and delivery of your packages.

Within U.A.E. packages must arrive in 1-2 days unless met with unforeseen circumstances. Should you have an immediate same day delivery request, please contact us on info@ophion.me